MBR Dubai Minibus Transport & Rental Dubai
This Privacy Policy explains how MBR Dubai Minibus Transport & Rental Dubai collects, uses, safeguards, and manages your personal information when you visit our website or use our transport and rental services. We are committed to protecting your privacy and handling your data responsibly.
When you book a service or contact us, we may collect certain information to ensure smooth service delivery, secure transactions, and effective communication. This policy outlines what data we collect, how it is used, and your rights regarding that data.
Information We Collect
Personal Information
We may collect personal or booking-related information provided voluntarily by you, including but not limited to:
- Full Name
- Email Address
- Phone Number
- Age
- Pickup and Drop-off Locations
- Flight Details (for airport transfers)
- Photos, profiles, or identification details (if required for service verification)
Payment Information
For booking confirmation and payment processing, we may collect:
- Credit/Debit Card Details
- Billing Address
All payments are processed through secure and trusted payment gateways to ensure maximum safety.
How We Use Your Information
Your personal data is used strictly for operational and service-related purposes, including:
* Confirming and managing your bookings
* Communicating with you regarding pickup, drop-off, schedule changes, or service updates
* Sharing necessary trip details with assigned drivers for services such as airport transfers, city tours, or intercity travel
* Coordinating internally with our operations and support teams to resolve inquiries or issues efficiently
Sharing of Information
MBR Dubai does not sell, rent, or trade your personal information to third parties.
Your information may only be shared in the following limited cases:
Internal Service Teams
Your data may be accessed by authorized company personnel such as:
- Operations Team
- Accounts & Billing Department
- IT & Technical Support
- Assigned Drivers
Legal Obligations
We may disclose personal information if required by law, court orders, or government regulations, or to protect our legal rights and enforce our terms and conditions.
Data Security Measures
We implement appropriate technical and organizational security measures to protect your personal data. Our website is secured with SSL encryption, ensuring safe transmission of information.
While we take strong precautions, please note that no online data transmission or storage method can be guaranteed to be 100% secure.
Data Retention Period
We retain your personal information only for as long as necessary to:
- Deliver our services
- Fulfill legal and regulatory requirements
Generally, customer data is securely deleted within **2 to 3 years** unless a longer retention period is required by law.
Your Rights
As a customer, you have the right to:
- Access, update, or correct your personal data
- Request deletion of your information
- Restrict or object to certain data processing activities
- Withdraw consent where processing is based on your permission
- File a complaint with the relevant data protection authority if you believe your data rights have been violated
Third-Party Website Links
Our website may contain links to external or third-party websites. MBR Dubai Minibus Transport & Rental Dubai is not responsible for the content, security, or privacy practices of those websites. We recommend reviewing their privacy policies separately.
Lost & Found Policy
This policy outlines how lost items are handled when using our minibus rental and transport services in Dubai.
Reporting Lost Items
If you believe you have lost an item while using our service:
- Inform the driver immediately or contact our customer support team
- Reports can be made via phone, email, WhatsApp, or by visiting our office
- Our support team is available 24/7.
Found Items Handling
Items found inside our vehicles are safely stored in our Lost & Found section
A detailed record is maintained, including the date, time, vehicle, and location where the item was found
Claiming Lost Property
To claim an item, the owner must provide:
- A detailed description of the item
- Proof of ownership (such as receipts, images, color, or unique identifiers)
Item collection will be arranged based on mutual agreement between the owner and our support team during business hours or by appointment.
Storage Duration
Lost items are stored for a maximum of 30 days
After this period, MBR Dubai is not responsible for unclaimed items
Unclaimed items may be donated to charity or disposed of responsibly
Perishable Items
Perishable items will be held for **24 hours only** before disposal.
Liability Disclaimer
MBR Dubai Minibus Transport & Rental Dubai is not liable for loss, theft, or damage to personal belongings left in vehicles. Passengers are advised to check their luggage and valuables before exiting the vehicle.
Prohibited Items
Any illegal or prohibited items found in our vehicles will be reported to the relevant authorities for appropriate action.
Policy Updates
MBR Dubai Minibus Transport & Rental Dubai reserves the right to modify or update this Privacy Policy at any time. Continued use of our services indicates acceptance of the updated policy.
Contact Us
If you have any questions regarding this Privacy Policy, you can contact us on the following:
- Name: MBR Dubai Minibus Transport & Rental Dubai | Luxury Bus Rental | Tourist Transport in Dubai
- Address: M-41, Old CBD building, Al Khabaisi Street, Deira Dubai
- Call & Whatsapp: +971-567185578
- Email: contact@minibusforrentdubai.ae